Accessibility statement - Brand Orange

Context

Orange undertakes to make its internet, intranet, extranet websites and its mobile applications accessible in accordance with article 47 of Law No. 2005-102 of February 11, 2005.

To this end, it implements the following strategy and actions:

the Digital Accessibility Multi-year Plan 2024 - 2026 (PDF, 165Ko).

This accessibility statement applies to Brand Orange.

Conformity level:

"Brand Orange" is no compliant to the criteria with WCAG version 2.2, level AA.

The Orange Group Accessibility Expertise Center refers to the WCAG international recommendations version 2.2, level AA. Here is the correspondence link between the RGAA and the WCAG (french).

The analyze was carried out via la Va11ydette.

Tests result

Global compliance

33%

Average compliance

75%

The compliance audit carried out by The Orange Group Accessibility Expertise Center reveals that :

  • 33% of WCAG level A and AA criteria are met.
  • The average compliance rate of the online service is 75%.
Summary by levels
Level A AA Total
Number of criteria 32 24 56
Compliant 9 5 14
Non-compliant 13 16 29
Not applicable 10 3 13
Compliance 41% 24% 33%
Compliance rate by pages according to the two levels of criteria A and AA
Criteria / Level Compliant / A Compliant / AA Non-compliant / A Non-compliant / AA Not applicable / A Not applicable / AA Compliance rate
Accueil non connecté 9 7 6 10 17 7 50 %
Login 9 11 7 6 16 7 61 %
Mediathèque > RSE 13 12 1 2 18 10 89 %
Contact 12 11 3 5 17 8 74 %
Conditions générales 12 12 1 1 19 11 92 %
Créer un nouveau compte 10 12 4 3 18 9 76 %
Mail reçu (suite à création compte) 6 6 1 0 25 18 92 %
Reset et création de mot de passe 10 13 3 3 19 8 79 %
Accueil connecté 13 11 3 3 16 10 80 %
A la une 10 10 6 5 16 9 65 %
Fondamentaux > l'histoire d'orange 13 11 2 4 17 9 80 %
Recherche, assets et éléments communs 9 6 8 9 15 9 47 %
Hot topics > IA Orange 13 11 3 3 16 10 80 %
Thématiques > La musique toute une expérience 12 9 2 4 18 11 78 %
Outils - PowerPoint 10 12 5 2 17 10 76 %
Panier 11 10 4 3 17 11 75 %
Mon compte 11 12 4 2 17 10 79 %

Content not accessible

All non-conformities have been identified and addressed by the appropriate teams. Below is the list of WCAG criteria that are not compliant:

Non-compliances

List of non-compliant WCAG criteria :

  • 1.1.1 Non-text Content, Level A
  • 1.2.3 Audio Description or Media Alternative (Prerecorded), Level A
  • 1.2.5 Audio Description (Prerecorded), Level AA
  • 1.3.1 Info and Relationships, Level A
  • 1.3.5 Identify Input Purpose, Level AA
  • 1.4.1 Use of Color, Level A
  • 1.4.3 Contrast (Minimum), Level AA
  • 1.4.4 Resize text, Level AA
  • 1.4.5 Images of Text, Level AA
  • 1.4.10 Reflow, Level AA
  • 1.4.11 Non-text Contrast, Level AA
  • 1.4.12 Text Spacing, Level AA
  • 1.4.13 Content on Hover or Focus, Level AA
  • 2.1.1 Keyboard, Level A
  • 2.4.1 Bypass Blocks, Level A
  • 2.4.2 Page Titled, Level A
  • 2.4.3 Focus Order, Level A
  • 2.4.4 Link Purpose (In Context), Level A
  • 2.4.5 Multiple Ways, Level AA
  • 2.4.6 Headings and Labels, Level AA
  • 2.4.7 Focus Visible, Level AA
  • 2.4.8 Location, Level AAA
  • 2.4.9 Link Purpose (Link Only), Level AAA
  • 2.4.11 Focus Appearance, Level AA
  • 3.1.2 Language of Parts, Level AA
  • 3.2.2 On Input, Level A
  • 3.3.1 Error Identification, Level A
  • 3.3.2 Labels or Instructions, Level A
  • 3.3.3 Error Suggestion, Level AA
  • 4.1.2 Name, Role, Value, Level A
  • 4.1.3 Status Messages, Level AA

Establishment of this accessibility statement

This declaration was established on 12/3/2025.

Technical specifications of the site

  • HTML
  • CSS
  • JavaScript

Testing environment

The verifications were performed with the following software combinations:

  • Firefox 140.5 et NVDA 2025.3
  • Chrome 141.0 et NVDA 2025.3

Methods and Tools to evaluate accessibility

  • Automatic testing: Stylus, Heading Maps, WCAG Color Contrast Checker
  • Manual testing: Colour Contrast Analyzer
  • Functional testing: NVDA 2025.3, Keyboard navigation

Pages which have been the subject of compliance verification

The verification audit was performed on the following pages using the Orange va11ydette:

  1. Accueil non connecté : https://brand.orange.com/fr
  2. Login : https://brand.orange.com/fr/user/login
  3. Mediathèque > RSE : https://brand.orange.com/fr/media-library/responsabilite-societale-des-entreprises
  4. Contact : https://brand.orange.com/fr/contact
  5. Conditions générales : https://brand.orange.com/fr/node/317
  6. Créer un nouveau compte : https://brand.orange.com/fr/user/register
  7. Mail reçu (suite à création compte) :
  8. Reset et création de mot de passe : https://brand.orange.com/fr/user/password
  9. Accueil connecté : https://brand.orange.com/fr/home
  10. A la une : https://brand.orange.com/fr/news
  11. Fondamentaux > l'histoire d'orange : https://brand.orange.com/fr/brand-basics/lhistoire-dorange
  12. Recherche, assets et éléments communs : https://brand.orange.com/fr/asset-search
  13. Hot topics > IA Orange : https://brand.orange.com/fr/hot-topics/ia-generatives-chez-orange
  14. Thématiques > La musique toute une expérience : https://brand.orange.com/fr/hot-topics/la-musique-toute-une-experience
  15. Outils - PowerPoint : https://brand.orange.com/fr/asset#20106
  16. Panier : https://brand.orange.com/fr/basket
  17. Mon compte : https://brand.orange.com/fr/user/8467/profile

Feedback and contact information

If you are unable to access content or a service, you can contact the site manager to be directed to an accessible alternative or obtain the content in another form.

We welcome your feedback on the accessibility of this site. Please let us know if you encounter accessibility problems by sending an email to accessibility.group@orange.com.

Legal remedies

You have reported to the website manager an accessibility problem that prevents you from accessing content or one of the portal's services and you have not received a satisfactory response, in this case: