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Terms and conditions

Please read these terms and conditions carefully before using the site.


Terms of use

These terms of use (together with the documents referred to in it) tell you the terms of use on which you may make use of our website (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of it. We recommend that you print a copy of this document for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.


Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Our Cookie Policy, which sets out information about the cookies on our site.

Information about us is a site operated by Orange Brand Services Limited (“Orange”, “We”). Orange, its subsidiaries and affiliates are members of the Orange group of companies (the “Orange Group”).

Orange Brand Services Limited is a limited company registered in England and Wales under company number 02266684. We have our registered office at 2 Kingdom Street - London W2 6BD - United Kingdom.


Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.


Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.


Accessing our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

In a few areas of our site we may ask you to provide personal information so that we can keep you informed of the latest content on our site and also to enable us and others to maintain and operate the site. The personal information will be used in accordance with our Privacy Policy. By accessing our site and by providing us with such personal information, you agree to Orange using your personal information for such purposes and acknowledge that you have read and agreed to the terms of the Privacy Policy.


Acceptable use of our site

You agree not to cause, nor knowingly allow others to cause, any nuisance, annoyance, or inconvenience, whether to Orange or any of its customers or users of our site by any means. You also agree not to use our site to transmit or post any material which is illegal, defamatory, offensive or obscene or of a menacing character or which may in our judgement cause nuisance, annoyance or inconvenience to Orange, or any other person. You will not use our site in such a manner as could cause the whole or any part of to be interrupted, damaged, rendered less efficient or impaired in any way.


Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at


Intellectual property rights

Our website and its content (information, communications, images and sounds contained on or available through is provided by Orange, members of the Orange Group, independent content providers and third parties. We are the owner or the licensee of all intellectual property rights in our site, and in the content and material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

The contents of our site cannot be copied, reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic or mechanical photocopying or recording without the prior express permission of Orange, its designee or the copyright owner.

Any unauthorised use of the contents of our site may be in breach of copyright laws or trademark laws. You agree that the material and content contained within or provided on our site is only for use in relation to the businesses of Orange and/or authorised users of the Orange brand ("Authorised Users") and not in a manner which is likely to bring Orange, the Orange brand or any other Orange brand user or any member of the Orange Group into disrepute.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

You may not mirror any material contained on our site or any other server without the prior written consent of Orange.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.



You acknowledge that access to and use of our site may involve you having access to trade secrets, know-how, proprietary rights and commercially sensitive information ("Information") belonging to Orange or the Orange Group, including but not limited to inventions, designs, technology, know how, process description, product specifications, training manuals, research data, quality assurance processes and data, software and source codes and you agree that, except as required by enforceable laws or regulations or the rules of any stock exchange or securities exchange commission, you will:

keep all Information confidential and restrict access to it to those employees and agents and advisers who are authorised by Orange or an Authorised User of the Orange brand to have access to that Information and who are themselves under corresponding obligations of confidentiality in respect of it
not to challenge the validity of any proprietary rights attaching to any Information or the entitlement of the proprietor to use or license the Information; and
to return to Orange or its designee at Orange's request all documents or materials (whether in writing, on disk, electronic or otherwise and including all copies) in its possession or under its control that contain any Information.
You will only use the Information in accordance with these terms of use and/or any relevant Orange Brand Licence Agreement (the "Brand Licence Agreement") and/or any other directions of Orange, and you will be responsible to Orange for any breach of these terms of use, agreement and directions by any person or entity to whom you communicate the Information.


Use of the Orange Brand

By accessing our site, you agree to use its content in compliance with these terms of use, the terms of any relevant Brand Licence Agreement and in a manner which conforms with the Orange Brand Guidelines and with any reasonable quality standards notified to you on this site or otherwise by Orange from time to time.                                              

You will not challenge the entitlement of Orange or its designee to use or license the use of any element of the Orange brand or otherwise howsoever interfere with the use of the Orange brand by Orange or any authorised user of the Orange brand.                                

You will not use or register any trade marks, domain names (or sub-domains of or company, business or trading names which are the same as, or which Orange reasonably considers to be similar to, or which incorporate, any element of the Orange brand without Orange's prior written approval.                                                                  

In the event of any breach, or reasonably suspected breach, of these terms of use or of a Brand Licence Agreement, Orange reserves all rights to withhold, suspend or withdraw your access to all or any part of this site and to demand that you immediately cease use of and return all relevant materials to Orange.


No reliance on information

The content on our site is provided for general information purposes. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

If at any time any provisions of these terms of use is or becomes illegal, invalid or unenforceable in any respect, it shall not impair the legality, validity or enforceability of any other provision of these terms of use.


Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in these terms of use.

You warrant that any such contribution does comply with the standards contained in these terms of use, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload or submit to or for our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but to the extent you own and control the relevant rights in your content, you grant to Orange and other users of our site a non-exclusive, royalty-free, transferable, world-wide licence from the date of that upload or submission allowing us to copy, reproduce, download, broadcast, transmit, publish, store, copy modify, adapt, distribute or create a derivative work from such material and to sub-licence such material to Orange Group, any other Authorised User and third parties.

You hereby waive any and all moral rights in your contribution(s) to which you may be entitled under the laws of any applicable jurisdiction to the extent required to enable Orange to exercise the rights granted to it above.

You warrant that such material complies with any and all relevant terms of the Brand Licence Agreement and any obligations thereunder, the Orange Brand Guidelines and to any reasonable quality standards notified to you on our site or otherwise by Orange from time to time.

You warrant that you own or are the authorised licensee of (with authority to sub-licence to Orange as set out in these terms of use) all intellectual property rights in the material submitted by you or on your behalf to this site, or otherwise have permission to submit the material to this site.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in these terms of use.

The views expressed by other users on our site do not represent our views or values.



You hereby indemnify Orange (and each member of the Orange Group) against all losses, liabilities, claims, actions, costs and expenses (including all reasonable legal expenses) suffered or incurred by Orange and/or any member of the Orange Group and arising as a result of or in connection with:

any breach by you of any of your obligations and/or warranties under these terms of use; and/or
your unauthorised use, registration or attempt to register as a trade mark, company or domain name:
(i) any Orange images and materials;

(ii) any element of the Orange brand; and/or

(iii) any other copyright material belonging to Orange or the relevant rights holder; and/or

any material submitted by you to our site, save where such losses, liabilities, claims, actions, costs and expenses cannot reasonably be seen to have arisen due to any fault of your own.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in these terms of use, including not bringing Orange or the Orange group into disrepute.

If you wish to make any use of content on our site other than that set out above, please contact

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.


Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Trade marks

“Orange” and any other “Orange” product or service name referred to on our site are registered trade marks of Orange Brand Services Limited.


Contact us

To contact us, please email


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