Privacy policy

Orange Brand Services Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us when you sign up to use our website, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting brand.orange.com you are accepting and consenting to the practices described in this policy.

For the purpose of this privacy policy “Data Protection Legislation” means Data Protection Act 1998 and thereafter, the General Data Protection Regulation and until it is no longer applicable in the UK, the Data Protection Act 2018 (the Act).

Data Controller

For the purpose of the Data Protection Legislation, the data controller is Orange Brand Services Limited of 3 More London Riverside, London SE1 2AQ.

Information we may collect from you

We may collect and process the following data about you:

 

Information you give us

You may give us information about you by filling in forms on our site www.brand.orange.com (“our site”) or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for an item, participate in discussion boards or other social media functions on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

If we require your personal data by law or under our terms of use, or under the terms of a contract and you fail to provide that data when requested, we may not be able to perform the contract that we are trying to enter into with you. In this case we may not be able to allow you access to our site and/or the functionality of our site may be limited.

We do not collect any sensitive data or special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We do not collect any information about criminal convictions and offences.

 

Information we collect about you

Each time you visit our site we may automatically collect, use, store and transfer the following information including personal data, about you:

Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to contact us.
 

Information we receive from other sources

We may receive information about you if you use any other websites we operate or other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

 

Cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. You can set your browser to refuse some or all of our cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our site may become inaccessible or not function properly. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

 

Uses made of your information

We will only use your personal data when the law allow us to. Most commonly we use personal data held about you in the following ways:

Information you give to us.

We will use this information:

• To carry out our obligations arising from any contract(s) entered into between you and us and to provide you with the information, products and services that you request from us; including (but not limited to) registration on our site;
• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• To provide you, or permit members of the Orange group of companies (“our group”) and other users of the Orange brand to provide you, with information about goods or services we feel may interest you;
• To notify you about changes to our service;
• To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.

We will use this information:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• To allow you to participate in interactive features of our service, when you choose to do so;
• As part of our efforts to keep our site safe and secure;
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
• Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

• Disclosure of your information

We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your personal data with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
• Analytics and search engine providers that assist us in the improvement and optimisation of our site
   

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If we or a substantial part of our business and assets are acquired by a third party, in which case personal data held by us about you may be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to: comply with any legal obligation, or in order to enforce or apply our terms of use, a relevant Brand Licence Agreement or other agreements; or to protect our rights, property, or safety or of, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
   

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of services to you and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Whenever we transfer your personal data outside of the EEA, we will ensure a similar degree of protection is afforded to it by imposing reciprocal obligations on the recipient of your personal data.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Security

We have in place appropriate security measures to protect your personal data from unauthorised access, loss, or use, and to maintain the accuracy and allow appropriate use of your personal information. We use strict procedures and security features to try to prevent unauthorised access. Our staff, agents and contractors may access and use personal information only if they are authorised to do so and only for the purposes in which they are authorised. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

We have put in place procedures to deal with any suspected personal data breach and will notify the applicable regulator, the Information Commissioner’s Office, and you (as appropriate) of a breach where we are legally required to do so.

 

Your rights

You have the following rights under Data Protection Legislation

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Rights concerning automated decision-making and profiling
   

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) and get your opt-in consent if we intend to use your personal data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing or to opt-out by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at support.brandsite@orange.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

Access to information

You have the right to access the information we hold about you. Your right of access can be exercised in accordance with Data Protection Legislation. We will usually process your request free of charge and within 30 days, however we reserve the right to charge a reasonable administration fee and to extend the period of time by a further two months if the request is manifestly unfounded or vexatious and/or is very complex. In order to protect your privacy and security, we will request specific information from you to confirm your identity before releasing information to you. To make a request send an email to support.brandsite@orange.com

Notifying us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Objecting to, restricting and removal of information

The Act gives you the right to object and restrict the information that we hold about you. In certain circumstances and subject to any legal obligation and our terms of use, we will deal with your request to remove information that we hold about you free of charge and within 30 days. To make a request, send an email to support.brandsite@orange.com

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Retention

We will only retain your information for as long as you access our website, and for as long as is necessary to fulfil the purposes that we collected it for, including for the purposes of satisfying any legal requirements and our terms of use. If you have not accessed the website for over a year we may delete your information.

Complaint

If you are unhappy about how we are using your information or how we have responded to your request then initially you should contact us by sending an email to support.brandsite@orange.com, to give us the opportunity to resolve your complaint. If your complaint remains unresolved then you can contact the Information Commissioner’s Office, details available at www.ico.org.uk

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support.brandsite@orange.com.